Install our Shopify app and connect in a few clicks. We pull in your products, policies, and order data automatically.
The AI studies your catalog, shipping policies, return rules, and brand voice so it can answer like part of your team.
Deploy the chat widget on your store. Customers get accurate, on-brand responses 24/7 — while you focus on growing.
Everything you need to automate customer support without sacrificing quality.
The AI reads your products, orders, and tracking info directly from Shopify — so customers get accurate, specific answers.
Train the AI on your tone and policies. Responses sound like your team wrote them, not a generic chatbot.
One inbox for your chat widget, Gmail, and Outlook. Customers get help wherever they reach out.
When a question needs a human touch, the AI routes it to your team with full context — no customer repeats themselves.
See what customers are asking, how fast they get answers, and where your AI is saving you the most time.
Your store data is completely separated from every other merchant. Enterprise-grade security without the enterprise price.
We're onboarding a limited number of Shopify stores. Apply now and we'll set everything up for you.
Custom AI setup • Done-for-you onboarding • No dev costs
Magnus Support is an AI customer service platform built specifically for Shopify stores. It connects directly to your Shopify data — products, orders, tracking — and answers customer questions automatically in your brand voice, across chat, email, and more.
When you connect your Shopify store, Magnus Support reads your product catalog, order history, shipping policies, and return rules. The AI uses this real data to give customers accurate, specific answers — not generic responses.
Not at all. During our beta, we handle the entire setup for you — connecting Shopify, configuring the AI, installing the chat widget, and training it on your brand voice. You just review and approve.
The AI automatically hands off complex or sensitive questions to your team with full conversation context. Your customer never has to repeat themselves, and your agents pick up right where the AI left off.
Currently, Magnus Support works across your on-site chat widget, Gmail, and Outlook. All conversations are managed from one unified dashboard so your team never misses a message.
Most stores are fully set up within a few days. We handle the Shopify connection, AI training, widget installation, and brand voice configuration — you just provide access and review the results.